Refund Policy

1. Overview

At WeStartup, we stand behind the quality of our website building and business management platform. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds, cancellations, and our commitment to customer satisfaction.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all our subscription plans. If you're not completely satisfied with our service within the first 7 days of your subscription, you can request a full refund.

3. Eligibility for Refunds

3.1 Eligible for Refund

• New subscriptions within the first 7 days
• Monthly and yearly subscription plans
• All service tiers and add-ons
• Technical issues that prevent service usage

3.2 Not Eligible for Refund

• Subscriptions older than 7 days
• Custom development services (separate terms apply)
• Domain registration fees (non-refundable)
• Third-party service charges
• Violation of Terms of Service

4. How to Request a Refund

To request a refund, please follow these steps:

5. Refund Processing

5.1 Processing Time

• Review: Within 24 hours of request
• Processing: 1-2 business days
• Bank Transfer: 5-10 business days
• Credit Card: 3-7 business days
• PayPal: 1-3 business days

5.2 Refund Methods

Refunds are processed using the same payment method used for the original purchase:

• Credit/Debit cards: Refunded to original card
• PayPal: Refunded to PayPal account
• Bank transfer: Refunded to original account
• Alternative methods: Contact support for options

6. What Happens After a Refund

6.1 Account Status

• Your account will be deactivated
• All data will be permanently deleted within 30 days
• Domain transfers must be completed before refund
• No further charges will be applied

6.2 Data Recovery

After a refund is processed, we cannot recover your data. If you change your mind, you would need to create a new account and start fresh.

7. Special Circumstances

7.1 Technical Issues

If you experience technical issues that prevent you from using our service, we may extend the refund period or offer additional support to resolve the problem.

7.2 Service Outages

In the event of extended service outages (more than 24 hours), we may offer compensation or extend the refund period for affected users.

7.3 Billing Errors

If you've been charged incorrectly or multiple times, we'll immediately refund the overcharge and investigate the issue.

8. Cancellation vs. Refund

8.1 Cancellation

Cancelling your subscription stops future billing but doesn't provide a refund. You can continue using the service until the end of your current billing period.

8.2 Refund

A refund provides your money back and immediately terminates your access to the service. This is only available within the 7-day guarantee period.

9. Dispute Resolution

If you're dissatisfied with our refund decision, we encourage you to:

1. Contact our customer support team for review
2. Provide additional context or documentation
3. Request escalation to a senior team member
4. Consider mediation if the issue persists

10. Contact Information

For refund requests or questions about this policy, please contact us:

11. Updates to This Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting. We will notify users of significant changes via email or through our Service.